Terms & Conditions

Exchange Policy:

Our exchange policy has been introduced for the very rare cases in which the deliverable reaches you in an unsatisfactory condition. An item can be exchanged or returned within 15 days.  This policy is applicable only to the mattresses that have been ordered online and not to any other products. Please check the deliverable on its delivery and inform the delivery team before it leaves. Ensure that the deliverable is unused and undamaged before you return or exchange it. 

Once the 15-day period is over, the deliverable will be non-returnable. Hence, remember to inform us about your desire to exchange or return an item within 15 days of the delivery. 

Please contact us at sales@fivestarfoam.com.pk to get an item exchanged or returned along with the reason. 

Guarantee:

Our products are manufactured with extra care and are free of all defects. We guarantee to all our purchasers that all Five Star products will remain intact and in good condition for up to 15 years from the date of its purchase. A warranty card will be sent along with the deliverable that will have to be filled and sent back to us for your warranty to be effective.

Feel free to contact us if you have any queries or concerns.